to Process Your Health Information and Personal Data
DiagDen is committed to transparency regarding how we process your health information and related personal data so that you can make an informed choice to use our Products and Services. You may withdraw your consent at any time, however,this will prevent us from being able to provide you with the Products and Services.
Defined Terms
Unless otherwise defined in this document, terms used in this consent have the same meanings as terms defined in our Terms of Service.
Processing Your Health and Personal Data
DiagDen will process your health information and personal data, to provide you with our Products and Services. This includes:
- processing your Samples and Test Information at Accredited Laboratories;
- your results being reviewed by a Physician;
- delivering your results to you by a staff nurse;
- presenting your results and results history to you through your account dashboard;
- analysing aggregated, de-identified data to identify service improvement opportunities, such as identifying population types that may be at risk for certain conditions; and
- analysing aggregated, de-identified data to identify product quality improvement opportunities such as improving the experience of our customers.
- identifying other Products and Services that may interest you and communicating with you regarding those Products and Services. This includes sending marketing communications via e-mail, SMS, or phone. You can manage contact preferences or choose to no longer receive these communications by visiting the "My Account" section of your online account with us, or notifying us at dp@diagden.com.
Diagden takes your privacy and data protection seriously – particularly the guarding of your health data – and protects your data against unwanted processing with technologies and measures such as encryption, de-identification two-factor authentication and rigorous data protection and confidentiality agreements. For more information, please read our privacy policy or contact us at dp@diagden.com.
The information which we process to provide you the requested Products and Services can include, as appropriate:
- Information that you voluntarily provide through diagden.com, such as when you purchase Products, create an account, and register your Product to your account, including your name and address, gender, and self-reported health history.
- Health information that is collected from you or created in connection with your purchase and use of our Products and Services, such as your health history as relevant (for example, if you purchase one of our Sexual Health Test Kits, you will be asked questions about your sexual health and history, but if you purchase an Iron Test these questions would not be relevant and, therefore, this information would not be requested), Samples, Test Information, genetic data or biometric identifiers.
- Information that you voluntarily provide when you speak with Customer Service Team or contact us via email, such as your specific questions and related information you may provide.
- Information that you voluntarily provide to us in response to surveys we may send to you regarding your use of our Products and Services.
I ACKNOWLEDGE THAT I HAVE CONSIDERED AND UNDERSTOOD THE IMPACT OF PROCESSING MY HEALTH INFORMATION AND PERSONAL DATA FOR THE PRODUCTS AND SERVICES I HAVE REQUESTED.
I UNDERSTAND THAT WITHDRAWING MY CONSENT, WHICH I CAN DO AT ANY TIME BY CONTACTING dp@diagden.com, DOES NOT AFFECT PAST PROCESSING.
I CONSENT TO THE PROCESSING OF MY HEALTH INFORMATION BY DIAGDEN AND ITS SERVICE PROVIDERS FOR THE PURPOSES DESCRIBED ABOVE